- The probability of selling to an existing customer is 60-70%. The probability of selling to a new prospect is 5-20%.
- 80% of your future profits will come from just 20% of your existing customers.
- 65% of a company’s business comes from existing customers.
- 32 % of executives say retaining existing customers is a priority.
- 27% of small business owners estimate that 11-20% of first-time customers don’t return to their business.
- 80% of businesses surveyed rely on email marketing for customer retention.
- 5% increase in customer retention can increase business profits by 25% – 125%.
- It costs 5%more to acquire a new customer than it does to keep a current one.
- Repeat customers spend 33% more than new customers.
- 82% of companies agree that retention is cheaper to execute than acquisition.
- 61% of customers take their business to a competitor when they end a business relationship.
- 81% of customers are more likely to continue doing business with brands that offer loyalty programs.
- 71% of customers have ended their relationship with a company due to poor customer service.
- Globally, the average value of a lost customer is $243.
- 63% of marketers felt that new customer acquisition is the most important advertising goal.
Digital Marketing Foundation MasterClass
for 10x Growth of Career & Business in 2024
Why Attend?
- Live Online
- 1,00,000+ people attended since 2009
Rs 1999FREE- Certificate of Participation
- An exclusive Surprise
Book Your Free Spot
Digital Marketing Foundation MasterClass
Book Your Free Spot
November 9 (Sat) | 11 AM - 12 PM (IST)
Live online with Certificate of Participation at Rs 1999 FREE