1. They have perfected their nice-ty voice
2. They actually purposely hung up on someone and pretended it was an accident.
3. They put a client on hold for incredibly long time hoping they would hang up.
4. They’ll do anything just to get the client off the phone.
5. They often exchange choicest “pleasantries”.
6. The rules and regulations in a call center can sometime make the environment feel like high school.
7. Despite of what people think, Employee’s of a call center has a 4 year undergraduate degree.
8. Authorization, to ask/ revel information can get “pretty confusing” on the phone.
9. They mute a client to look for more information but in actual they’re just taking a bit of their snack.
10. They keep a ton of snacks at their desk.
11. They’re constantly being micro managed
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Learn from real practitioners not just trainers.
Digital Marketing Training Program
Learn from real practitioners not just trainers.
